IT systems failure Essay Example | Topics and Well Written Essays - 1000 words

IT systems failure - Essay Example The procurement manager crossed the limits by giving warnings and transferring the employees to other departments. The abovementioned problem has been identified and categorized as the cultural dimension problem among the technical, cultural and managerial dimensions of the problems (Feghali & Zbib, 2007). Being a project manager, I would recommend to not only involve the end-users in the development of the E-Pro system but also to earn their confidence; to do this is a desperate need. As the end-users are always helpful in identifying the issues and problems of the existing processes, they can provide valuable input for solving the identified problems. The end-users can also help review the prototypes and provide feedback, which needs to be incorporated before the final deployment of the IT systems. Moreover, the end-users should also be involved in the testing phase of the project. This leads to a conclusion that the effective end-users involvement not only saves money but also mak es the IT project successful (Kastner, 2010). Recommendation II The second problem that I have identified in the given case of E-Pro system development is the mismanagement of the key stakeholders. The IT and procurement manager has mismanaged not only the external stakeholders but also the internal stakeholders, who have a direct impact on the development of the system. ... In the case, the suppliers had not been informed about the development of the E-Pro system before the project was started. When the procurement manager informed the suppliers in the middle of the project, they had a number of concerns regarding the development of the E-Pro system; still, they have been ignored by the procurement manager. Due to this behaviour of the procurement manager, the suppliers became a hurdle in the success of the project. Keeping in view the abovementioned fact and being a project manager, I would recommend that all the stakeholders be informed about the situation in advance. It is always good to develop consensus in early stages of the project; it helps reduce the probability of disagreements or conflicts, which are harmful for the successful implementation of the project. Recommendation III I would recommend that superiors be always informed about the progress of the project as well as the issues that are being faced in the project. According to the case st udy, the IT and procurement manager did not inform the managing director of the company about the then current state of the E-Pro project. Initially, they did not inform the managing director regarding the lack of confidence and conflicts with the employees or end users of the developing system. And then nobody informed the managing director that even the suppliers were not happy and had a few concerns regarding the development of the E-Pro system. Eventually, when the managing director was informed, the situation had already been out of control and the company needed to abandon the project. It has been identified as â€Å"lack of information flows among all stakeholders involved† and has been categorized as a cultural